Academy Refund Policy

Academy Refund Policy

We accept refunds and exchanges only for damaged goods. 

Returns for products

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be shown as unused and damaged upon receipt. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Additional non-returnable items:


Gift Vouchers

All perishable products. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at store@academyofflowers.com or call us on 020 7240 6359

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@academyofflowers.com or call us on 020 7240 6359 and send your product back to us at The Covent Garden Academy of Flowers, St Martin’s Courtyard, 9 Slingsby Place, Covent Garden, WC2E 9AB. 

Shipping


To return your product, you should mail your product to: The Covent Garden Academy of Flowers, St Martin’s Courtyard, 9 Slingsby Place, Covent Garden, WC2E 9AB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.